SHIPPING & DELIVERY POLICY

Apex Liquor Store
Last Updated: 05 December 2020

1. General Information

At Apex Liquor Store, we’re committed to safe, secure, and reliable delivery. This Shipping & Delivery Policy explains how orders placed on our website are processed, dispatched, and delivered.

2. Shipping Restrictions & Age Verification

• We deliver to Canadian addresses where permitted by law and subject to courier coverage and local regulations.
• You must be of legal drinking age to purchase alcohol. In British Columbia, alcohol is sold only to customers aged 19+.
• Alcohol deliveries may require an adult signature and valid photo ID on delivery.
• If no eligible recipient is available, delivery may be re-attempted or redirected according to the courier’s process.
• We do not ship to PO Boxes.
• Delivery availability may be limited by local rules or courier restrictions. If we’re unable to deliver to your address, we’ll notify you and arrange a refund where appropriate.

3. Processing & Dispatch Times

• Orders are typically processed within 3–4 business days (excluding weekends and public holidays).
• Delivery times depend on your location and the option selected at checkout.Standard delivery: typically 8–9 business days after processing.Express services: may be limited or unavailable for certain regions or order types.

4. Shipping Fees

• Shipping charges are calculated at checkout based on order size, weight, and destination.
• From time to time, we may offer free delivery promotions on qualifying orders or during special events.

5. Order Tracking

• Once your order is dispatched, you’ll receive a confirmation email with tracking details.
• You can follow your parcel using the courier’s tracking page via the provided link/number.

6. Damaged, Missing, or Lost Shipments

• If your order arrives damaged, contact us as soon as possible and include clear photos of the item(s) and packaging.
• If your order is missing or appears lost, we’ll work with the courier to investigate.
• Where applicable, orders may be insured in transit. If a loss is confirmed, we’ll arrange a replacement or refund, as appropriate.

7. Returns & Refunds

Due to the regulated nature of alcohol sales, all alcohol sales are final and we do not accept returns.

• If you receive the wrong item or an item arrives damaged, please contact us within 48 hours of delivery so we can help.

8. Contact Us

For shipping and delivery questions, please contact:

Apex Liquor Store
Address: 6542 Victoria Dr, Vancouver, BC V5P 3X8, Canada
Email: info@apexliquorstore.ca